Why should I request support through the app instead of calling or emailing?

Requests sent through the app go straight into our support queue with the technical details we need already attached — your home name, your Homebridge's host address and Support IP, its installed version, and which bridges are paired. That means we're not stuck asking you to find and read out IP addresses or version numbers before we can start looking into it.

A phone call or email still works, but it depends on someone being free to pick up, and doesn't carry any of that background information with it. Using the app is simply the fastest way to get a case in front of us with everything we need on the first look.